Help Center

FAQ

General

How long is your processing time?

I need the product urgently!

What do I do if I never received my order?

What do I do if I received a defective order?

How do I make changes to an order I’ve already placed?

Where are you located?

Do you sell gift cards?

Why haven't I received my gift card?

Can I use more than one promotional code on my order?

I purchased an item on pre-order, when will it arrive?

Payments

What is your available payment methods?

My payment keep declined

Will i receive payment receipt?

Shipping

Where is my order?

What if my order is lost?

I have entered wrong shipping address

Why is my order's shipping method changed?

How to choose between each shipping methods

What else do i need to know about shipping?

What happens if nobody's in when my order is delivered?

Will my parcel be charged additional custom and import charges?

Can I get my order delivered to a PO Box address?

How long do you take to ship order?

What is Route Package Protection?

Return, Exchange & Cancellation

How can I cancel my order?

I received defective / wrong items

How can i return the items?

What is your return shipping address?

When can i expect refund?

Where is my order confirmation?

Colored Contacts FAQ

General

How long can i use them?

Do i have to provide prescription when placing order?

Do i have to get prescription from eye doctor?

How to read the prescription by optometrist?

Remove contacts glued in glass bottle

My contacts are ripped!

How to disinfect colored contacts?

Can colored contacts damage my eyes?

Can I get blind using colored contacts?

How to prevent the possible risks of infections with colored contacts?

How do I know if my colored contacts are problematic?

I have astigmatism. Can i buy your contact lenses?

Are your contact lenses safe to use?

How to choose

What do i choose if i have perfect eyesight?

How do i read the prescription?

How to read the specification?

What is Base Curve (B.C) and how does it affect wearing contact lenses?

How do i choose the diameter of the contacts?

How do i order mixed prescription/power?

Common problems

I get burning feeling when I wear my colored contacts

The contact lens is floating in my eye, why is it so?

How to remove broken/torn contact lenses from eyes?

My eyes get red, swollen painful and/or producing discharge

I feel eye-twitching and eye-strain

My eyes feel dry on wearing contact lenses

I feel there is something in my eyes when I wear contact lenses

Wearing for 1st Time

Contact Lenses Basic Knowledge

I have just received my colored contacts, what to do now?

How to open the packaging, wear and remove colored contacts?

How long do I need to soak circle lenses before first use?

What are the basic rules when wearing colored contacts?

For how many hours I can wear colored contacts the 1st time?

Contact Lens FAQs & Hygiene | Taking Care of Contact Lenses

Others

Terms & Conditions

Disclaimer

Wig, Fake Eyelash, Skin Care FAQ

Wig

Factors to consider when buying a synthetic hair wig

What is the circumference of your wigs? How do I take measurements for buying wigs from you?

Do your wigs come with a wig cap?

Do you recommend wearing a separate nylon wig cap?

Are your wigs adjustable? Where can I find the size chart?

How often should i wash synthetic wigs?

Can I style them using hair styling products such as gels, mousses and serums?

Can I blow-dry or iron your wigs?

Can I chemically treat your synthetic wigs?

How natural do your wigs look?

Can your wigs be shampooed?

How often should I wash wigs?

Do your wigs sustain the style they come with?

How to get tangles out of a synthetic wig?

Wear a wig cap to protect natural hair & scalp

Skin Care

5 simple steps to Korean skin care

Do i need a BB cream or a CC cream?

Korean skin care products: The Secret Ingredients